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Natalie

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  1. There's no volume on the app I downloaded....it is my iPad 2 or the the app itself

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    4 comments  ·  General Feedback  ·  Admin →
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    under review  ·  AdminAnsaria (Support Guru, Agnitus) responded

    Sorry for the inconvenience. There is definitely sound in our iPad app but unfortunately this is something which is reported alot and it is due to some bug in Apple software.

    One possible remedy which is shared alot on the internet is to follow the below steps. Please let us know if this works.

    1- First of all check if your right button is set for Mute/Unmute or its set for Lock/Unlock screen. You can check this from Settings>General. There you will see which option is checked at the bottom of the page.

    2- Here select Mute to use the side button of ipad to make sound Mute/Unmute.

    3- After you do this, come out of settings and close all apps and Unmute the sound using the iPad side button

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    Natalie commented  · 

    I'm also having a problem with the sound. I deleted and then redownloaded to see if that would help... Nothing. My son really wants to use the app, and he does, but would enjoy it so much more if there were sound. Any suggestions?

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